Support center
The correct support path depends on whether you purchased from a third-party merchant or directly from Allofwind LLC.
Third-party merchant order
Contact the merchant named on the receipt or billing statement for:
Direct order
Email us with:
Protect sensitive information
Full card numbers, security codes, account passwords, government ID unless specifically requested through a secure process, or reusable activation credentials.
Order reference, masked payment descriptor, product name, purchase date, non-sensitive screenshots, and a description of the problem.
Within two business days, Monday–Friday, 9:00–17:00 New Zealand time, excluding public holidays.
Common direct-order issues
Check spam folders, confirm that the order email is correct, review the product requirements, and retain the receipt. Contact us before initiating a chargeback when the issue can be investigated through normal support.